Help Center

AimPool Support

Help with AimPool: Billiards Shot Coach on iPhone and iPad.

Contact support

Contact AimPool Support through the secure request form below. Include your device model, iOS version, AimPool version, and the steps that led to the issue. Do not post private photos, Apple Account details, receipts, or payment information.

Purchases and restore

AimPool Premium Annual is a one-year auto-renewable subscription handled by Apple. The intended U.S. price is $19.99 per year, and Apple shows the localized storefront price before purchase. Eligible customers may receive a 3-day free trial. After the trial, or immediately if you are not eligible, the subscription renews annually until canceled.

If Premium does not appear after purchase, open AimPool's purchase screen or Settings and use Restore Purchases. Confirm that the device is signed in with the Apple Account used for the purchase. Verified owners of the earlier AimPool Premium lifetime purchase retain access.

Manage or cancel subscriptions in your Apple Account. Review the Terms of Use and Privacy Policy.

Camera or photo access

If AimPool cannot access the camera or photo library, open iOS Settings, select AimPool, and review its Camera and Photos permissions.

Photo analysis

For best results, capture the full table from above when possible, keep every rail and pocket visible, reduce glare, and avoid motion blur. AimPool provides planning guidance; always verify the table before taking a shot.

Privacy

AimPool processes table photos on-device and does not upload them. Read the full Privacy Policy.