Wendus Support
Questions, bug reports, and feature requests: email the Wendus team, or write from inside the app with More → Settings → Send Feedback.
Your venue isn't in Find Your Hall? Use Request Your Hall (in More → Settings, or at the foot of Find Your Hall) to send its measurements or its construction plan; no photos. Once the hall is added, its size is listed for every Wendus user; your plan itself isn't shared.
For public questions there is also the support form; please don't post plans or personal details there.
App Summary
Wendus is a local-first iOS app for private wedding operations. It manages named event windows, editable schedule events, guests, households, RSVP state and RSVP requests, seating with saved drafts, local venue map sketching with optional scale calibration, QR check-in, encrypted venue handoff to door staff, privacy-preserving vendor export previews, Excel-compatible guest list CSV import/export, passphrase-protected backups, encrypted archives, and post-event retention choices.
Free opens a clearly labeled, read-only realistic sample with outputs generated by the app's real planning engines. A $19 one-time Premium purchase unlocks every editable feature for life; it is not a subscription and has no trial.
No Account Required
The app does not require a login or guest account. All planning works offline.
Asking Guests for Their RSVP
Open a guest, or use the paper-plane menu in the RSVP queue, and choose Ask via SMS, Ask via WhatsApp, or Ask via Email. Wendus opens Messages, WhatsApp, or Mail with the guest's saved contact detail and a prefilled request for their attendance and head count. You review and send it from that app, and replies arrive there too. Wendus records the hand-off in the communications ledger and marks the invitation as sent. It does not send messages itself and cannot read replies, so update the guest's RSVP status in Wendus when they answer. Only channels with a saved number or email appear, and WhatsApp needs an international number.
Common Support Topics
- Local event data is stored on the device by default and encrypted at rest.
- The master guest list can be exported as a CSV for spreadsheet editing and imported back; import shows a column-mapping preview, and unmapped fields keep their current values.
- Manual guest entry and CSV import support optional phone, email, WhatsApp, Instagram, and SMS contact fields.
- Free Sample is a realistic read-only plan; Premium is a $19 one-time lifetime unlock with no subscription, renewal, or trial, restorable with the same Apple Account from More → Settings.
- Premium supports unlimited guests and events, with event windows spanning up to 8 weeks.
- Premium venue planning can import a venue-provided PDF or image, calibrate map scale, place measured tables and zones, and apply restricted areas to seating.
- Venue mode works without a network connection after seating and QR passes are prepared.
- Camera permission is requested only when opening the QR scanner.
- Venue Handoff sends encrypted, check-in-only packets between nearby Wendus devices with Premium.
- Moving to a new phone: create a passphrase backup in More → Settings → Backup & Transfer, save the file outside the app, and restore it on the new device. The passphrase cannot be recovered if lost.
- Post-event closeout can purge sensitive fields, keep aggregates, archive the event, or delete local event data (deleting also removes exports, archives, and backup files stored inside the app).